Terms and conditions

1. Payment

Payment for this training is required prior to event attendance. You will be invoiced upon our receipt of your registration. Payment can be made by bank transfer, cheque or credit card. (Please note that paying by credit card incurs a 4% charge). Payment details will be on your invoice.

2. Fees and discounts

The training fees are listed on our website www.impa-act.org/training. Current members of any of the following associations qualify for a maximum £50 discount on the training fee: IMPA, IMPA ACT and DSOA.

3. Cancellation policy

Our cancellation policy is as follows:

  • Written confirmation of cancellation 30 working days prior to event start date, to be received by Wednesday 29 April 2015: 75% refund.
  • Written confirmation of cancellation 10 working days prior to event start date, to be received by Tuesday 19 May 2015: 50% refund.
  • Cancellations made with less than 10 working days, received on or after Wenesday 20 May 2015 will receive no refund.

Written confirmation of cancellation should be sent to: 

4. Substitutions

Substitutions can be made until Friday 22 May 2015 for a colleague within the same organisation as the registered delegate. Notifications of any substitute delegate details should be sent to info@impa-act.org by Friday 22 May 2015.

5. Visa letter policy

Full payment of training fees is required before visa letter documentation can be issued. In the event that a visa is not granted, a full refund will be provided.

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